
Indraprastha Apollo Hospitals revolutionized its discharge summary process by adopting MSB Docs.
The integration replaced the print-sign-scan routine with seamless digital signatures, enabling doctors to review and sign discharge summaries instantly via web or mobile. The shift accelerated turnaround times, enhanced compliance, and improved consumer privacy through secure electronic storage and transfer. Productivity increased significantly, and administrative overheads were reduced.
DGM, Indraprastha Apollo Hospitals
About the Company
Apollo Hospitals is India's pioneer in private healthcare and the first corporate hospital in the country. Founded to deliver integrated healthcare services, Apollo has emerged as Asia's foremost healthcare provider. Its robust presence spans the healthcare spectrum, including hospitals, pharmacies, primary care, and diagnostics. Recognized for its patient-centric approach, Apollo Hospitals has touched the lives of over 45 million patients from 121 countries. Indraprastha Apollo Hospitals, a part of this group, stands as a beacon of excellence in modern healthcare, continuously advancing its operations through innovative digital solutions like MSB Docs. By adopting smart document workflows, Apollo is driving efficiency, improving patient experience, and upholding its commitment to excellence in healthcare delivery.

69%
Improvement in compliance rates
30%
Faster document approval time
40%
Reduction in paper-related costs
Business Challenge
Indraprastha Apollo Hospitals' manual discharge summary process caused delays, errors, high costs, and archival issues. A scalable solution was required to:

Streamline workflows

Reduce costs

Ensure compliance
Solution by MSB Docs
MSB Docs digitized Apollo's discharge summary workflow. Transcriptionists upload summaries for instant review and signing by doctors via web or mobile platforms, with signed documents automatically archived for compliance and traceability.

Use Cases
Clinical Operations
- Discharge summaries
- medication notes
- Patient forms
Compliance
- Regulatory audits
- Legal documentation
Administration
- Employee NDAs
- Internal reports
HR
- Staff certifications
- Training records
Billing
- Internal audits
- Payment approvals



