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eSignature
 • November 18th, 2025

Why MSB Docs Web Forms are Ideal for Enterprises?

In today’s fast-growing business world, almost every enterprise needs to generate on-demand, self-service documents for signatures. In order to accomplish this, one needs to eliminate the document preparation time and find a better way out to easily pull collected data and share documents on time. Perceiving this need of the hour, MSB Docs introduced Web Forms, one of the best features ideal for all enterprises.

Here’s How?

Web forms by MSB Docs are designed with a combination of conditional logic, data validation and form mapping. This not only streamlines the form-filling process but also minimizes the chances of entering duplicate or incorrect data. The best thing is, using Web Forms is as Simple as 1,2,3…

Here’s link to the video for more clarity.

Now, the question is, which key business areas can make the best use of MSB Docs Web Forms?

Customer-initiated change requests

Allow your customers to request changes in the most intuitive manner. Give them pre-defined web-forms to fill and receive requested changes duly signed by them. This not eliminates the need for preparing multiple documents but also avoids confusions that mostly happen in verbal discussions.

Event registrations (Sign-ins)

Managing event registrations is the most tedious task in event management until one goes for web forms. Organizers can now provide an open link on the website from where the prospects click through to fill a form and get registered.

Site trials

Web forms have multiple use cases in the pharma industry and address the unmet needs to optimize clinical trial processes, accelerate research and reduce operational costs. One such use case is site trials where site personnel can capture the subject’s data intuitively using web forms, sign and share the prepared documents for further proceedings.

Sales order forms

It is always a good practice to take confirmations before delivering any kind of goods or services. Since sales order forms have been used for a long time by many organizations, MSB Docs brought an easy approach to it. Instead of putting in manual effort, one can switch to web forms and easily fill in the details which can be mapped to specific document templates.

Onboarding

Offer a comprehensive, enterprise-class welcoming experience to your candidates/customers/vendors using web forms. One can easily fill-up the information from self-service dynamic web forms and complete a hassle-free enrollment process.

The key business areas are not just limited to this, click here to know more. Explore your business to make use of web forms with our team of experts. Don’t work hard but work smart with MSB Docs. Get in touch with us now.

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eSignature
 • November 18th, 2025

Migrating to MSB Docs for 100% Reliability & Higher Usability

In this digital age, there are plenty of document transaction solutions that are designed to deliver game-changing results. But there are very few with a 100% success rate. Is your digital solution reliable enough to cope with all your business needs? If not, then it’s time to make a switch.

Migrating to MSB Docs will let you gain an end-to-end smart document solution that will streamline all your inefficiencies, make it easier for you to collect signatures from remote locations, and improve your business workflows instantly. The advantages are not only limited to this but you have a lot more to gain when you switch to MSB Docs. Here’s how:

1. Receive Signed Documents Even on the Go:

With MSB Docs, you get ESIGN and eIDAS compliant electronic signature solution that will let you collect legally-binding signatures no matter wherever you are. When you offer convenient options to your customers to collect signatures electronically or in person, it will help you maintain long-lasting relationships with them.

2. Reap Rapid Time-to-Value:

MSB Docs offers unbeaten speed to value the customers via amazing pre-built business-focused functionalities like web forms, TeamRoom, integrated environment, audit trail, and more. This makes MSB a completely reliable solution to go for when business is on the way to achieve success.

3. Experience World-Class Mobile Experience:

MSB Docs have native mobile applications for all major platforms: IOS, Android and Windows to ensure that you, your team and your customers can have the easiest and fastest sending and signing experience. Document transactions anytime, anywhere, and on any device is the most advantageous feature offered by MSB.

4. Integrations with Leading Productivity Tool:

MSB users need not purchase fancy programs to match with it as most of them are already integrated to fulfil the purpose. Some of the leading productivity tools integrated with MSB Docs are BOX, Outlook, Word, SharePoint and Salesforce. Click here to know more.

5. Simplify your way of doing Business:

Whether it is releasing, purchasing, budget planning, marketing planning or approvals, MSB Docs simplifies each business process digitally. In a time when internet scamming is on the high rise, one also need not worry about securing data as MSB has amazing authentication procedures. All the documents are available to only those people authorized by the administrators.

Still, have doubts about migrating to MSB Docs? Check out the following reviews at Capterra & Gartner that explains why more and more people prefer MSB Docs over any of its alternatives:

So, if you are seeking the same ease of use, reliability and security, then switch to MSB Docs. Start delivering digital, mobile-friendly experiences that your customers and employees expect. Our team of experts is available 24*7 to guide you through the migration process. Get in touch with us now!

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eSignature
 • November 18th, 2025

Sign IEP Forms Remotely with MSB Docs

Schools are the most affected area of the COVID-19 pandemic! Although teaching found a way out by switching to online classes, many other things were left unattended. One such important thing is carrying out paperwork between school administration and parents that has drastically slowed down. So, in the wake of COVID-19, becoming a paperless academic institution is the need of the hour. Especially when there’s a need to sign off documents related to Individualized Education Programs or IEPs. More than half (54 percent) of the kids in special education have IEPs for LD or OHI. Since this program requires the intervention of many stakeholders, countless documents and crucial steps, educational institutes are finding it difficult to carry out remotely. Having a handy digital solution that offers convenience to guardians, administrators, and third parties is on high demand. In order to offer a simpler and intuitive interface at this crucial time, MSB Docs put a step forward. One can now easily adopt MSB Docs smart document solution to review and sign off IEP goal sheets, educational performance review forms, education plans, etc. without stepping out.

Here’s how:

  1. Get started by signing in to the MSB Docs platform. If you don’t have access to it, sign up now! Check out a suitable package or customize one for you.
  2. Upload all reports, documents or forms with just one tap in Word or PDF form.
  3. Create a defined workflow by adding in as many signers or reviewers as are required along with a message, to receive a signed copy of the paperwork.
  4. It’s easy to annotate the document with fields or create web forms by adding fields. Click here for detailed information.
  5. Dedicate the fields to particular signer to ease out the workflow and eliminate errors.
  6. Click on the send button and sit back to receive a final signed document once the workflow is completed.

Benefits of taking IEP’s paperwork online:

  1. Faster parent signature turnaround on documents that do not require meetings.
  2. Easy to share documents digitally during remotely held IEP meetings.
  3. TeamRoom feature helps in collaborating administrative team to make edits in real-time for parents to easily follow along.
  4. Easy to obtain parent signatures digitally on all related documentation after a meeting has been held.
  5. One can send reminders to anyone who has not signed or reviewed the documents yet with just a single click.
  6. In the case of a large workflow, MSB Docs prevents errors by letting the user highlight the required fields.
  7. Users can capture legal and secure eSignatures as MSB Docs is ESIGN act and eIDAS compliant.
  8. No complex setup is required so parents/guardians who are not tech-savvy can easily use it.

These are just a few of the benefits explained here. Click here to find more benefits one can avail by adopting MSB Docs. Get in touch with us to deliver an easy and convenient remote learning environment.

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eSignature
 • November 18th, 2025

Tips and Suggestions on Going Paperless in Your Office

Creating a paperless office was a lofty dream, a thing of the future, even a few years ago. Thanks to the rapid advent of technology, it is not only possible but necessary to build paperless offices today. Electronic document signing, automation, AI-ML, advanced analytics and so on have especially enabled businesses to reduce cumbersome paper-based business processes.

Why Go Paperless in Your Office?

Going paperless has the obvious benefits of reducing paper and resource wastage and cost optimization for businesses, especially small and medium businesses. The benefits extend way beyond. For starters, you gain better visibility into the important files and documents. This enables better protection of confidential information and enables easier accessibility across the organization.

With the right solution and well-defined document workflow, you can seamlessly track and monitor them closely, retrieve them and utilize them. All this, minus the time and effort required to search and locate them from physical storage. This way, your employees can devote their time to more pressing business concerns, rather than locating files and information.

Some Tips and Suggestions to Help You Go Paperless in Your Office

Focus your efforts on moving forward

One of the first things in going paperless is to look ahead in terms of the digitalization/ digital transformation. When you fixate on the backlogs and legacy workloads, you will not be able to move forward. So, focus your efforts on making the paper-free vision a reality. When it becomes part of your routine processes, you can start digitizing and transforming the backlog.

A good starting point is to create a strategy and plan for going paperless. You can define pain points and find ways to rectify them using digital technology. You can request vendors, partners, contractors, banks and other service providers to give you digital/ paperless statements, bills, invoices, forms and so on. You can scan business cards, brochures and so on, instead of relying on hard copies.

Properly define and execute document workflow

Document workflow signifies how documents associated with business processes flow within the organization. Given the growing volumes of documents and information, it is critical to properly define and execute document workflow.

Digitize internal documents and communication

All paper documents, past, present and future, need to be digitized. You can make use of a multi-function device or a document scanner. Employees need to be encouraged to ditch the notebook and scraps of paper to take notes. Instead, they need to be encouraged to use digital tools for note taking, file sharing and internal communication.

Make printing difficult

It is quite a task to go paperless from the get-go. Printing may still be required. However, it is critical that you make printing a tough and hassling task. You can change the printer settings to mandate both sides printing or reduce the number of printing sheets kept in the printer.

Make it is simpler to work without paper

When paperless processes are hassle-free and simple to follow, people will automatically be drawn to the paperless activities. For this, you must equip your end-users/ employees with the right set of tools and technology. Remove any legacy technology such as fax machines. Provide continuous training to employees and users on the benefits of going digital.

Choose the Right Digitization and Electronic Document Signing Solution

Identify and onboard a holistic, scalable and customizable digitization and electronic document signing solution. It should be cloud-based to ensure improved accessibility, even for remote workers. Leverage a solution like MSB Docs that empowers businesses to automate repetitive and drudge-intensive paper-based document processes while managing all your documents from a single, cohesive platform.

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eSignature
 • November 18th, 2025

How Digital Onboarding Elevates Customer Experience?

‘You never get a second chance to make a good first impression’

A first impression is usually the perception that a person forms of any person, brand, institution or anything else during the very first interaction. For a business, a great first experience from the outset sets the right tone of the relationship with the customer in the journey which is to follow. Typically, customer onboarding is the commencement of this official relationship in a business scenario, and is therefore critically important. A smooth onboarding process, using advanced digital tools and software, ensures a good preliminary experience for the customer, which reinforces their confidence in the brand multi-fold and paves way for a long-term, successful relationship.

Customer Onboarding Using Traditional Paper-Based Methods

Typically, customer onboarding would involve the following processes – filling in key information in multiple forms, getting the details validated, identity verification, signatures, KYC, document submission and many others. If done traditionally, the onboarding process on an average could take up to two to three weeks, which means a long wait for the consumer before he/she could actually start availing the services. At times, when the onboarding process takes too long, customers are quite likely to lose interest in the services and consider switching to other better options. Also, a slow onboarding process implies slower conversion rate for the businesses, which further means delay in accomplishment of targets and in turn, growth.

Digital Onboarding: A fresh wave of change

Taking the digital route, the entire sign-up and onboarding process could be initiated and completed within minutes, opening the doorway for services quickly for the consumers. Besides tremendous time-saving, a digital onboarding process is also simple and effortless for the consumers, since all their details are seamlessly and accurately captured and validated, without them having to fill in multiple paper forms manually. Repetitive data entry is completely avoided as automation takes over the process. The electronic or digital signing feature takes away the hassle of manually signing multiple documents.

OThe introduction of advanced web forms means that simple, user-friendly and more productive online forms are generated almost instantly, wherein all the necessary information and data of a user is automatically pulled out, keyed in and then converted into a simple, usable PDF format within minutes. This creates an exceptional form-filling experience for the customers, which is unparalleled.

Moreover, with onboarding being digital, customers need not physically visit the office location to complete the formalities, which is a boon, especially during the current turbulent times marked by Covid-19, where social distancing is deemed utmost necessary. All possibilities of errors are also eliminated with digital onboarding, and this gamut of offerings turns into a delight for the end customer.

A happy customer is always a true asset to the business, isn’t it?

Creating Digitized Customer Experiences

Digitization of customer experiences must begin with understanding the evolving needs of today’s digitally savvy customer, who constantly demands convenience, speed, flexibility and user-friendliness. The journey typically begins with onboarding, which indeed is the best opportunity for a company to create a long-lasting impact on the customer. A great customer experience, in turn, leads to greater satisfaction and loyalty.

A failure in offering a digital customer onboarding experience in the current fast-paced era might put a company at a competitive disadvantage or loss, while the latter approach could reap a series of unmatched benefits.

Choosing the right partner for digital onboarding?

Are you on the look-out for a smart, next-gen digital onboarding solution? MSB Docs is a leading smart document solutions provider, which specialises in creating unique digital onboarding experiences. We understand your needs and the needs of your customer to design and ensure superior, secure and successful beginnings for your business.

Request a Demo
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Digital Signature
 • January 29th, 2026

How Digital signatures Work?

Digital signatures, a type of electronic signatures/ e-signatures, are like electronic fingerprints. Unique to every person, like our pen-paper signature, digital signatures accord unique identities to every entity/ person. These apply advanced mathematical algorithms used to validate the authenticity and integrity of digital messages. For instance, a credit card transaction, email, digital document and so on.

Electronic signature companies like MSB Docs use a special protocol called Public Key Infrastructure (PKI). PKI, consisting of the policies, standards, people, and systems, enables the distribution of public keys. These protocols help validate the identity of the involved entities.

The advanced mathematical algorithm of the e-signing software/ solution assigns a unique identifier to each signer. This unique identifier is a fixed-length string of numbers and letters known as the cryptographic hash or the hash function. Each hash is unique to the message/ document in question. If any part of the document is changed, so will the cryptographic hash.

The cryptographic hash generates two keys – one public and one private. Data encryption is done by the private key while data decryption is done by the public key. It is this key pair system that enables the involved entities to ensure confidentiality, integrity and authenticity of transactions.

When an entity signs a document electronically, the signer’s private key is used to create and securely store the signature. The data is then encrypted by the public key. This encrypted data is the digital signature which is also time-stamped. Any changes to the document cause the digital signature to be invalidated.

The document is sent to the receiver with the sender’s public key to decrypt the data. A new cryptographic hash is generated on the receiver’s end. If the sender’s public key is unable to decrypt the signature, it indicates that the document has been changed or that the signature does not belong to the sender.

When both cryptographic hashes are compared, they must match. Else, the document has been tampered with.

Why are Digital Signatures Necessary?

First and foremost, digital signatures ensure that the contents of digital messages/ documents are not altered or tampered with during transit. It, thus, helps businesses to effectively protect information, avoid impersonation problems and ensure heightened information security.

This type of e-signature authenticates the signers, displays the consent of signers and provides insight into the status and origin of the message. Digital signatures are especially important for industries where the authenticity and integrity of digital communication are critical. For instance, banking and finance, software distribution and so on.

They increase the credibility and transparency of online communications between businesses and their end-users/ business partners/ vendors. Trust is guaranteed in such transactions.

Another key benefit of using this form of e-signature is that it enables signing to happen remotely. For instance, the involved parties do not have to physically meet to get contracts signed.

In a number of regions around the world, digital signatures are considered legally binding and are as valid as any handwritten signature. All you need to do is choose an electronic signature company that is universally accepted. The electronic signature company must meet the legal standards of the country in question, as well as, the regulatory standards of security and compliance.

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eSignature
 • November 18th, 2025

Go Contactless with eSignatures using MSB Docs Smart Document Solution!

Welcome to the contactless world!

We are in the midst of unusual times led by Covid-19, where businesses are mostly operating remotely and human interactions are being fairly minimized. The term ‘contactless’ has started to trend across businesses and industries, as each strive to ensure continuity of their operations with the help of new-age solutions that promote contactless work. Limiting the risk of virus transmission is of course, the top priority for all organizations! For businesses that deal with extensive documentation and follow a rigorous consent/ signature process, ensuring safe transfer of documents from one employee to another within the organization is of critical importance.

In the wake of these increasing complexities, the new-age electronic signature technology which has successfully transformed the paper-related processes of multiple organizations, has assumed greater significance in the current times. This is because modern electronic signatures facilitate instant sharing and signing of all critical documents and agreements electronically, without requiring the physical exchange of any paper document.

Tried MSB Docs?

Talk about advanced electronic signatures and document management, and the mention of MSB Docs is noteworthy. A next-gen, powerful smart document management solution, the employment of MSB Docs can enable organizations to sign, store and manage all their documents electronically in a secure, simplified and organized manner. Employees can gain greater powers even in the remote working circumstances, as they need not rush to offices and touch common documentation surfaces – paper, pen, scanners, fax machines, etc, or perhaps interact with any courier services. This is because all documents can be conveniently sent, signed and received with just a few clicks.

So, to sum it up, your contracts can be executed in a matter of minutes, as signatures can be captured electronically with far less risk – risk of security, risk of physical contact, risk of losing documents, risk of landing into legal troubles. Moreover, irrespective of the size or type of business, MSB Docs can seamlessly integrate with an organization’s existing system, to deliver results which can have a far-reaching impact on the long-term growth and success of an organization.

So, what are the other areas of benefit that a business can experience by embracing this one-of-its-kind contactless eSignature technology? Let’s have a look

  • Cost reduction – There are a variety of costs that a business incurs in managing its documentation. Some of these costs are cost of paper, printing and scanning expenses, document handling costs, shipping costs, etc. Reports suggest that companies which adopt e-signature solutions can successfully reduce their document handling expenses by 85%. Moreover, by going paperless, organizations can also save on 80% of their shipping costs. Well, isn’t that tremendous cost-saving for a business?
  • Time-saving – Physical management of tons of documents can eat up lots of precious working hours of employees – printing and scanning of documents, reaching out to different signatories, collecting signatures, compiling and storing – all of this mostly delays the final outcome of any process. A report reveals that 60% of employee time is actually spent on working with documents. Moreover, 65% of companies who use the pen and paper approach to collect physical signatures add an entire day to their work process. Well, time is also money! With MSB Docs, organizations can save on all this valuable time as approvals and acknowledgements are just a click away.
  • Employee productivity – Employees can now be free to invest their time and intelligence in performing a variety of other strategic activities, which can yield significant results for the business and pave way for their further advancement.
  • Immediate availability of information – Since all the documents are centrally stored, any kind of information can be accessed almost instantly by the designated authorities, whereas any document can be retrieved immediately, without any requirement to dig into those heaps of files.
  • Data Security – MSB Docs ensures utmost safety and security of all documents. Thus, businesses can go paperless in the most secured way.
  • Regulatory Compliances – MSB Docs strictly adheres to all industry regulations and compliance standards for their signing and documentation processes. Some of these key regulations that the company abides by are FDA 21 CFR Part 11, eIDAS, IT Act 2000, HIPAA, EMA, ESIGN Act (USA) and SSAE 16.
  • Greater efficiency – With the workflows getting digitized and the contract execution timed reduced, processes are automatically improved and the transactions are made much easier. All this enhances the operational efficiency multi-fold.

MSB Docs has been recognized by Gartner among the top five eSignature vendors. The company has also been named and recognized in the field of Clinical Development Automation in Gartner’s Hype Cycle for Life Science Research and Development, 2020.

So, keep your contracts moving and your business up and running with the advanced eSignature platform by MSB Docs. Contactless documentation is a trend which is here to stay for long. And this is the time to make the most of it!

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eSignature
 • November 18th, 2025

Is your Life Sciences Business Ready to Face Coronavirus Disruptions?

The coronavirus pandemic is likely to bring a challenging situation for the business world. Most of the business associations have already started working to mitigate the risks and save their employees and customers. Still, the question of efficient business continuity remains unanswered.

No doubt, COVID-19 will have dreadful after-effects on many business areas especially in the life sciences industry. The reason is, many businesses in the industry are not ready to face the COVID-19 challenges. Resulting which, they are experiencing downfall in their productivity and in their ability to adapt and respond to business processes systematically.

Conducting a quick radar scan of the business processes that are disrupted or are likely to be disrupted by COVID-19 is the need of the hour.

To ease out this process, here’s a quick combination of both the business’s “outside-in” and IT’s “inside-out” disruption questions that you must answer:

“Inside-Out” and “Outside-In” COVID-19 Disruption Questions by Gartner

Enlarge Table
Business Function “Outside-In” COVID-19 Business Disruption Questions “Inside-Out” COVID-19 IT Disruption Questions
Supply Chain
Can we inspect raw materials at a different source?
Can we predict the upstream/downstream shortages and address “panic stockpiling?”
Can we postpone or reschedule production at key production stages where there is optimal bandwidth on extended shelf and storage options?
Can we redistribute critical inventory or materials at a regional and country levels to ensure fast final-mile delivery in remote/critical need locations?
How do gain visibility into upstream (supplier) and downstream (customer) disruption or demand spikes?
How do we ensure our supply chain partners (i.e., suppliers, CMOs, logistics providers) are able to function at necessary capacities?
What is the response and agility of governments and regulators to adopt special measures to streamline distribution?
What are the IT implications of working remotely for your supply chain partners?
Which new data sources are on the horizon for integration?
What supply chain systems will be impacted?
Can we still support product serialization and broader compliance obligations with current IT systems?
Can we source or inspect raw materials and intermediates at different locations using current systems ?
Safety and Serious Adverse Event Reporting
How will potential lack of COVID-19 testing impact surveillance and reporting on active trials?
Can we expect an uptick in adverse events, given COVID-19 concerns among healthcare providers?
Are the effects of our products on a COVID-19 patient clearly understood?
Are existing safety case management capabilities impacted by COVID-19 containment measures? Do we need to consider moving this to another provider?
Can our existing case management facility handle any uptick in case volume? Does this need to be augmented by external services?
Regulatory Affairs and Operations
Will we be able to support our preregulatory filing meetings in virtual settings?
Will this impact regulatory submissions? How about agency review timelines?
Does existing regulatory intelligence capability provide the means to make informed decisions?
What virtual conference tools must be in place to enable uninterrupted regulatory affairs operations?
What remote and virtual meeting tools are needed to ensure continued operation of submission processes?
Do regulatory country and regional affiliates have the tools needed to continue uninterrupted operations?
Do central regulatory decision makers have the regulatory intelligence tools required?
Quality
Will we still be able to access our quality systems in remote-fashion? From any device? How does this vary with respect to on-premises vs. cloud deployments?
Will we be able to update our procedures and other quality documents? Measurement capability? Tracking?
What is the regulatory agency approach to inspections during the crisis? Can such inspections be supported remotely?
Are current quality IT systems impacted?
What is the impact on current QMS and quality documentation processes like witnessing batches, signatures in notebooks and visual inspection capabilities?
What, if any, impact exists with respect to QMS integration with other business systems or production equipment?
Do deviation and quality management systems support tagging COVID-19 issues for visibility?
Product Design/Medical Device
Can product engineers continue to collaborate and annotate drawings with nonengineering teams?
Can we amend our policy for accessing sensitive prototype information from home?
Are the virtualized CAD and CAE viewers adequate for your remote product development?
Can existing PLM support the work processes?
Can nonengineers print and provide feedback for key drawings during reviews?
Which digital rights and permissions are impacted? Do you have product or design datasets that cannot be accessed?
Manufacturing
Can we operate manufacturing lines or MES components remotely? With less staff?
Can we amend the LMS content in the workflow and continue compliant equipment operation?
Do we have IT support for alternative manufacturing logistics partners?
Are the current suppliers and partners able to provide services and ongoing work?
Do the MES and EBR systems still function under new workloads and GMP environments?
Which suppliers are your alternatives? What is needed from an IT perspective?
Laboratories
Is there anyway for us to access instrument files and laboratory operations from home?
Can we still log into our lab informatics systems (ELN, LIMS, CDS, etc.)?
Can we get a snapshot of our time-sensitive reagents and logistics status?
Are asset maintenance and calibration schedules going to be delayed? What about outsourced lab IT partners?
Do we have a policy that allows for specialized on-site work?
Do we need to change our software licenses? Support model?
Which systems are GLP vs. non-GLP?
Do our workflows require bridge systems? Can it work in existing ELN, LIMS and CDS?
Which systems cannot be moved to the cloud for compliance, GxP or regulatory reasons?
Early Research and Drug Discovery
What is the impact of scientific meetings and industry event cancellations on innovation, projects, milestones and collaboration?
Will our scientific applications (such as bioinformatics and molecular modeling tools) work from home?
Which key applications and informatics datasets need to be accessible remotely?
Which scientific workflows are impacted by employee location?
Do we have the right types of software licenses to support remote work?
Commercial Operations
How will we maintain open lines of communications with healthcare professionals?
How can we align our processes and content to ensure coordinated messages across the organization?
How can we deliver effective training on our products and sales strategies? And collaborate on our strategic customer discussions?
In the short term, how can we leverage remote engagement capabilities while ensuring compliance with CRM processes?
Do we need to accelerate our content development and approval processes to deliver personalized content? In the short term, how can sales representatives assist in orchestrating personalizing messages to physicians?
How can we leverage virtual technologies to enable peer to peer physician education?
Do new mobile apps, digital engagement tools, such as chatbots and voice assistants, need to be rapidly augmented or accelerated?
What virtual training solutions must be in place to enable uninterrupted sales training?
Clinical Development
How does COVID-19 impact our recruitment, retention, and site startup activities?
How shall we manage the uptick in patients’ missing visits, dropping out, and resulting additional protocol deviations?
How will global clinical supply chain and logistics be disrupted during the crisis?
What if subjects cannot get to their sites? For example, what if they cannot take commercial flights due to government travel restrictions?
What about trial delays due to lack of site commitment, resources, staff, and reprioritization?
What will be the impact of missed subject visits, treatment, and trial procedures to protocol endpoints?
Do current eClinical systems support remote access for ongoing trials in the short term? Do they enable virtual subject, investigator, and monitoring visits?
If virtual subject, investigator, and monitoring visits cannot be managed in the short term, can IT provide these capabilities on future trials?
In the event of supply disruption, do trial supply management systems provide the forecasting and visibility to ensure supply management and rerouting as needed?
Does IT support capabilities to expand recruitment using new technology approaches with AI and real world data?
Do IT initiatives support patient engagement on trials for better retention, medication adherence, communication, consent, training and scheduling?
Does your IT strategy include digital and decentralized trials as a longer term goal?

Once you have the answers to these questions, assess and prioritize short-, mid- and long-term plans. This will help your pharma business create the best possible resolutions to eliminate the extremely dynamic situation. For instance:

  • Short-term plans include all the critical or instant IT responses for the business. These should be now considered as ongoing “emergency” activities.
  • Mid-term plans include activities that need to be ready for when the COVID-19 pandemic begins to ease.
  • Long term plans include activities that need to be ready to address the post-COVID-19 situation.

Make sure to keep these plans dynamic as the end of COVID-19 pandemic is unpredictable till now. In the midst of all the disruptions caused by COVID-19 in the life sciences industry, MSB Docs came forward as a savior. Here’s how MSB Docs covered them all!

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eSignature
 • November 18th, 2025

How MSB Docs Covered the COVID-19 Disruptions in Life Sciences Industry?

With the global industry disruption, COVID-19 affected the life sciences industry the most. Despite tracking external news events and getting early warning signals, very few businesses were able to contextualize them into insights and act upon with a sense of urgency. The life sciences processes that faced great downfall are listed below:

1. R&D:

Collaborating and working together completely goes on hold as more and more employees adjusted to work from home. Wet lab testing, animal studies, external scientific meetings, and all time-sensitive processes drastically decreased. All in all, the research and development team experienced a great fall in productivity.

2. Clinical:

Clinical trials, recruitment, and supply became challenging as almost every clinical organization prioritized its processes to fulfill COVID-19 requirements. All of the set milestones for drug discovery, manufacturing, and marketing got missed along with which the trial endpoints were put in jeopardy.

3. Manufacturing:

In the view of social distancing, the pharma industry started operating with a very small number of people. Due to this, the reliance on automated systems increased to track the storage of products and limit the supply with high-security measures. The industry faced a huge loss because of the postponed deadlines and extended shelf life.

4. Supply Chain:

Time-sensitive supply chains faced a great challenge as client’s needs to collaborate with national regulators to enable global trade and deal with customs barriers. Minimum availability of staff due to social distancing and quarantining disrupted this operation, and the supply chain demands faced shortfalls and logjams.

5. Sales and Marketing:

No more in-person prescriber engagements to maintain social distancing and safety of employees. This decrease in engagement with prescribers affected the sales cycle a lot. The deals that were about to close were put on hold as contract signing, and in-person meetings could not be fulfilled.

6. Communications:

With the lack of internal collaboration, it became difficult to align the tasks in real-time and communicate the client’s requirements effectively. This lack of communication resulted in confusion for customers, suppliers, and employees.

In the midst of all these disruptions, MSB Docs came forward as a savior with the following best features in place:

Electronic/Digital Signing:

With MSB Docs, it’s easy to scale business workflows and send documents for signing to any number of people on any device, anywhere electronically. Thus, eliminating the need for in-person meetings. This brought a sigh of relief for the sales and marketing teams of many pharma companies.

TeamRoom:

MSB’s TeamRoom makes collaboration easy and lets multiple users work on the same documents – in real-time – asynchronously or synchronously. With the advanced user management, one can easily define roles to different users, and document versioning lets you track changes in the document. This made collaboration for R&D and clinical trials easy while working remotely.

Document Templates:

The need for sending similar documents to different recipients in routine can be fulfilled by using document templates. This drastically eliminates the need for manpower and physical interaction. Moreover, a lot of time and effort is saved.

Workflow Templates:

Workflow represents the list of recipients, the type of documents shared, and the way these documents are going to be signed. If this workflow repeats every now and then, MSB Docs lets you save it as a workflow template. Again, saving a lot of manual time and effort.

Secure Audit Trail:

A secure audit trail by MSB Docs lets its users keep records of clinical trials, supply, and storage of products in a chronological sequence. All the document transactions that happened in the MSB Docs platform can be saved for future reference.

Unlock more features

If you don’t want to make use of all features, then assess and prioritize the degree and immediacy of the disruptions. Once done, you can develop Short-, Mid- and Long-Term Plans to utilize the solution accordingly. MSB Docs smart document solution is highly customizable to fit all needs. Get in touch with us now!

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 • November 18th, 2025

How Does MSB Docs Help Your Auto Shop Go Paperless

Whether you are digital-savvy or not, digitizing paper-based business processes has become a new norm. No doubt that this pandemic is a primary reason behind it. Since every business needs to improve its cash flow, process efficiency, and regulatory compliance, a viable solution like paperless processes becomes the need of the hour.

While fulfilling the demands for this digital transformation, MSB Docs came across many prospects from the automobile industry. Our team of experts experienced that many auto shop owners wish to take a step ahead towards a paperless business world and want to embrace the technology to the fullest. Continue reading to find what all Auto shop owners do that helps in making a smooth shift to a paperless world using MSB Docs smart document solution.

1. Reduce Paper Clutter by Digitizing Quotes

Providing quotes to customers is an essential process that needs to be carried out on a daily basis by auto shop owners. MSB Docs digitizes this paper-based manual process and offers the ease of preparing and sending quotes for approvals. This not only cuts down on paper but also reduces human effort in creating quotes, sending it across and then waiting long for approvals. On adding an extra level of convenience to customers in reverting back on quotes with a digital means makes their experience more delightful.

2. Ditch Print, Sign, Scan Routine for Preparing and Sending Receipts

Every sale and after-sales service requires receipts for effective billing. Not only auto shop owners but every seller is stuck in print, sign, scan, and store routine to fulfill this need. This daily practice adds a whole lot of paper, ink, and maintenance costs. MSB Docs offers a one-stop solution that transforms the whole process by letting its users prepare and send receipts to customers electronically. In addition to this, cloud storage is also made available to the users so that a copy of every receipt stays with them for future reference.

3. Eliminate Paper Inspection Forms

Whether a vehicle is sold out or it enters in the auto shop for service, a complete vehicle inspection is an essential step. Traditionally, this process is carried out on clipboard, paper form, and pen. MSB Docs came into the picture and made this process eco-friendlier and more convenient by letting its users switch to the digital means. Using the MSB Docs platform, Auto shop owners can send an editable pdf form containing the inspection reports to their customers over email. This lets the customers go through the details at their convenience and revert back with a signed copy as their consent.

4. Communicate with Customers Digitally

Auto shops can take bigger leaps towards going completely paperless by communicating with their customers digitally. This not only enhances their marketing tactics but also cuts down the marketing cost. MSB Docs lets Auto shop marketers utilize the platform for sending coupons, brochures, and feedback forms to be filled by their customers. At the same time, doing this physically consumes a lot of paper, time, and effort.

Apart from this, here are some of the bottom-line benefits that are already being leveraged by MSB Docs clients:

  • Multiple auto deals for new vehicles, parts and services can be closed simultaneously as MSB Docs platform allow its clients to get a number of proposals signed at once using bulk compose feature.
  • All digitally signed documents are automatically checked for their legal validation and authenticity directly by the Corporate Office Departments/Location.
  • Tracking status of the signatures process is much easier with the MSB Docs platform that further leads to accurate compliance reporting.
  • Smart categorization of data made it easier for auto shop owners to keep the records of each customers and its corresponding services.

So, if you are also running an auto shop and seeking to streamline operations with our eco-friendly approach, then get in touch with us now. We will assist you in digitizing processes by making your documentation smart and easier, improve your customer’s satisfaction, and cut down on paper cost.