Driving the Future of Automobile Dealership

Going paperless with MSB Docs has encouraged dealers to reinvent business strategies, models and increase their interaction with customers. In simple words, MSB Docs transformed the product-centric approach to the customer and service-centric approach.

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What Made Dealers Drive This Transformation?

Significant changes in customer behavior compelled automobile dealers to make this shift happen. In addition to this, there are many other reasons behind this transformation that are listed below:

Sales-After-Sales

Sales & After-Sales

  • Tracking and recording different customer journey
  • Addressing vast volumes of customer transactions
  • Tracking, managing and resolving issues raised by customers

Rentals

Rentals

  • Preparing rent agreements and getting them signed
  • Securing identification documents of customers
  • Preparing and sending rent invoices to customers

Digitize these Documents to Streamline Deals

  • Sales-Related Paperwork
  • Employee/Staff Documents
  • Deal Jackets
  • Title & Lease Applications
  • Invoices
  • Warranty Claims
  • Parts Orders
  • Proof of Delivery
  • Repair Orders
  • Maintenance Records
  • Customer Information
  • Credit Applications
  • DMV Documents
  • Technical Manuals
  • Compliance Information

Benefits of Embracing The Digital Transformation

  • Online form filling and digital document submission
  • Real-time updates for both dealers and customers
  • Easy verification of documents and signatures
  • Enhance record-keeping by digitizing all customer documents
  • Smart categorization ensures documents are saved according to individual deals
  • Cloud storage for future reference and automatic backup of customer’s data
  • Audit Trail to retrieve purchase, service, offers and complaint statuses
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Want to fuel digital transformation and drive optimum business value?